Mirko belongs to the core team of the Best Practice in Process Management initiative and coordinates its activities. At present, he heads a project team to develop standardized processes within the Lufthansa Technik Group and he works on measures to strengthen process management at Lufthansa Technik.
In the past, Mirko managed the international operations of LHT Group’s Management System IQ MOVE and was responsible for the training of IQ MOVE process modelers since 2007. He started to work at Lufthansa Technik as IQ MOVE Process Modeler for the Product Division Aircraft Component Services in 2005. He made his first contact with the area of process management in different projects at Lufthansa Cargo in Frankfurt and Hamburg.
Mirko studied Business Information Systems at University of Cooperative Education Mannheim and holds an MBA from University of Louisville.
Mirko’s areas of special interest are:
– Process modeling
– Process operations (e.g., process targets, KPIs, process training)
– Process standardization
– Continuous process improvement
To contact Mirko, please feel free to send an email to: Mirko.Kloppenburg@BPinPM.net