Anne Dharmaratne


Anne belongs to the core team of the Best Practice in Process Management activities and is a founding member of the Process Management Alliance.

Presently Anne is a Process Manager for Aircraft Components at Lufthansa Technik with focus on the Customer Service.
She was working for Lufthansa Global Business Services as a Process Manager HR for LH Group wide Payroll & Expenses processes. In this position she implemented the process documentation tool ARIS BPMN and migrated Travel & Expense processes to a Shared Service Center in Krakow.
Anne stared her career in Lufthansa Technik’s Quality Department where she was running the Management System IQ MOVE and worked as a Process Modeler.

Before joining Lufthansa she worked for different foundations and non-profit organizations like “skate-aid” and the BMW Foundation in Berlin.

Anne holds a M.A. in Cl. Archaeology, History and Social Anthropology from the University of Münster. Furthermore she is a certified EOQ Quality Management Technician and internal Auditor.

Anne’s areas of special interest are:

  • Business Process Modeling
  • Process Standardization / Optimization
  • Multilateral and intercultural communication


To contact Anne, please feel free to send an email to:

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