Summary of results of Best Practice in Process Management survey

The identification of Best Practice within the area of process management and the exchange of experience between process management experts from different organizations are the targets of cooperation between the department of Information Systems at Otto-Friedrich University of Bamberg of Professor Dr. Tim Weitzel and Lufthansa Technik AG.

As basis for the identification of Best Practice,  following four sub-areas of process management were evaluated by process management experts in an online survey in August and September 2011:

  • Operating management system (platform, process modeling, roles, system training, maturity models, acceptance)
  • Governing processes (process targets, enhancement, standardization, compliance)
  • Managing processes (KPIs, risk assessment, audits)
  • Leading people to achieve process targets (training, communication, feedback)

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