In the first Best Practice in Process Management workshop we discussed the topic “Process Modeling” with a group of twelve process management experts of six different organizations from industry sectors such as aviation, manufacturing, defense, and business services.
All participants introduced the process modeling methods of their organization and presented examples to the group. We discussed the strengths and weaknesses and summarized our key findings in a common document. Continue reading “Process Modeling – Best Practice Workshop Results (Video + Slides)”
After receiving several requests to tell more about how we are modeling our processes at Lufthansa Technik, I interviewed Sascha Lamass, our process modeling expert, to give an overview about this topic.
Mirko: Before we get into the details of process modeling at Lufthansa Technik, can you say a few words about your process modeling experience?
Sascha: I started modeling processes at Lufthansa Technik in 2006. This was the time of the initial process modeling in the context of the rollout of IQ MOVE and I was – and I still am – the responsible process modeler for our sales and marketing as well as our strategic purchasing processes, for example. Today, I am also responsible for the development of our process modeling methodology. This includes training new process modelers and improving our editorial process itself. Continue reading “Process Modeling at Lufthansa Technik”