Process Modeling at Lufthansa Technik

After receiving several requests to tell more about how we are modeling our processes at Lufthansa Technik, I interviewed Sascha Lamass, our process modeling expert, to give an overview about this topic.

Mirko: Before we get into the details of process modeling at Lufthansa Technik, can you say a few words about your process modeling experience?

Sascha: I started modeling processes at Lufthansa Technik in 2006. This was the time of the initial process modeling in the context of the rollout of IQ MOVE and I was – and I still am – the responsible process modeler for our sales and marketing as well as our strategic purchasing processes, for example. Today, I am also responsible for the development of our process modeling methodology. This includes training new process modelers and improving our editorial process itself. Continue reading “Process Modeling at Lufthansa Technik”