In the second Best Practice in Process Management workshop the topic “Organization-wide defined process model” was discussed within a group of thirteen process management experts of seven different organizations from the aviation and manufacturing sector.
The participants presented the process model of their organizations and gave a summary of the aims, users and how the process management system is integrated in the organization.
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As key findings of the workshop the criteria that affect the right depth and width of the process model were identified as well as different ways to implement location-specific procedures and to place operational information depending on the users.
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