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Impressions of the second BPinPM.net Process Management Conference

Under the headline „The smart BPM Conference“, the Process Management Alliance, the University of Bamberg, and Lufthansa Technik welcomed 70 experts from various industry sectors to discuss the latest development and best practices in process management. The conference took place on September 10th to 11th at the Lufthansa Conference & Training Center Seeheim in the area of Frankfurt.

At the beginning, each expert received a Samsung Galaxy Note 10.1 tablet for note and picture taking, and to interactively participate in surveys during the conference. “What a great idea to support such an event” was the main feedback of the participants while receiving the tablets.

Dr. Willms Buhse started of the conference with his keynote on challenges of “Enterprise 2.0” and on how to deal with the “Generation Y”. He pointed out the differing core values and showed practical examples of successful process management practices in Germany and the United States using co-creation formats and web technology.

The five main topics discussed during the two days conference were organization-wide process models, process performance indicators, BPM governance, process risk analysis and management and process standardization. Each topic was presented in three steps:

At first, Michael and Mirko, our two hosts from Process Management Alliance, presented the main findings and information of our latest series of best practice workshops that were conducted throughout the year with experts from 11 companies.

Scanning of QR codes to access the live surveysTo each topic the University of Bamberg provided presentations to inform about the recent status and development within science and research. The presentations accomplished by bachelor and master students were profound and gave an interesting insight into the current status of BPM from an researchers perspective. To gather feedback and to obtain the audience’s opinions, the Samsung tablets were used to perform live surveys which then could be discussed right after the presentation.

Thanks to speakers from Cassidian and System Support Centre Eurofighter, TFG Transfracht, Infraserv Höchst, and Lufthansa Technik the conference was enriched with knowledge from organizations that face the different challenges of process management. Conference feedback confirmed that these presentations helped to get an inside view of process management itself and to learn more about the current challenges of other companies.

In addition, Deteft Scheele (Senator für Arbeit, Soziales, Familie und Integration der Freien und Hansestadt Hamburg) and Alfons Federspiel introduced a project to implement a process-oriented quality management system within the Youth Welfare of the City of Hamburg and discussed the different aspects of process management application to the social sector.

Of course, also this year the participants had the chance to enjoy a delicious BBQ and to use this time for networking and gaining new ideas on how to improve the process management of their own business by meeting other experts. – Learning from each other has been the goal of this event and the process management alliance since its founding in 2011.

Due to the extraordinary feedback we received, we already started to plan next year’s activities and we are quite sure that there will be a third BPinPM.net Conference in 2014.

Please subscribe to our newsletter to receive an information as soon as the date is set.

If you haven’t participated in the conference but are interested to get access to the slides, please feel free to contact us.

[important]Register now for the next BPinPM.net Process Management Conference! Click here for details.[/important]

Some more impressions:

One Samsung Galaxy Note 10.1 Tablet for each participantDr. Willms Buse's Key Note on......Enterprise 2.0 and Digital LeadershipDr. Daniel Beimborn from University of Bamberg......introduces latest insights on process model research70 process management experts with tabletsQR codes are used to access the live surveysInstant introduction and discussion of the resultsPresentation by Panajotis Babakoudis about TFG Transfracht's process modelBest Practices presented by Michael and MirkoVictor Walner from University of Bamberg on Process Performance IndicatorsMore live surveys...Christian Gebert and Roland Kallweit on Process Performance Indicators at Cassidian and System Support Centre EurofighterKnowledge exchange during the breakIntensive discussions...and more discussions......and even more discussions and knowlegde exchangeReady for the BBQDeleciousOdenwälder Bratwurst and BurgerGood Morning and welcome to day 2!Detlef Scheele on process management at City of HamburgAlfons Federspiel with additional details on the projectDiscussion with Detlef Scheele and Alfons Federspiel right after their presentationExperts in actionHost Mirko Kloppenburg from Process Management Alliance and Speaker Bernd Hientzsch from Infraserv HöchstFabian Buckow from University of Bamberg on process risk managementInbetween another live surveyBernd Hientzsch from Infraserv Höchst with an practice example on risk managementMirko Kloppenburg introduces Lufthansa Technik's process standardization methodology JoinIN!Expert discussions at the BPinPM.net Market PlaceAlso in the breaks the tablets were an issue for discussionsThilo Bischoff from SAP......gave an impulse presentation on the limitations of BPM......as starting position for the final panel discussion with all speakersFinally a big THANK YOU to all speakters as well as to all participants! :-)

Pictures by Stefan Bergmann, Process Management Alliance e.V.

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About the author

Stefan Kirchhof

Stefan is part of the Best Practice in Process Management initiative. He is an intern of the quality management department at Lufthansa Technik AG and studies Business Coaching and Change Management at Euro-FH in Hamburg.

Stefan´s areas of special interest are:

- Process management roles, especially in the context of organizational development

- Change management

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