JoinIN! – Process Standardization at Lufthansa Technik Group

Two weeks ago, I had the opportunity to present our process standardization methodology at a workshop in Zürich organized by SGO’s BPM Community of Practice.

We had a brilliant discussion and a number of interesting ideas to improve the methodology were generated. To share our process standardization experience with the BPinPM.net community, I would like to describe our approach in this post. Continue reading “JoinIN! – Process Standardization at Lufthansa Technik Group”

Integration of requirements into processes at Lufthansa Technik

During the first Best Practice in Process Management workshop we discussed different solutions to integrate normative and legislative requirements into processes. Somehow the approaches of the participating companies were comparable, but depending on the individual situation of the organization, the implementation was different. To provide a more detailed overview about the LHT approach to the BPinPM readers, I asked Michael Bögle who is the head of LHT Group’s Management System operations to give an interview about his experience in this area of process management.
Continue reading “Integration of requirements into processes at Lufthansa Technik”

Process Modeling at Lufthansa Technik

After receiving several requests to tell more about how we are modeling our processes at Lufthansa Technik, I interviewed Sascha Lamass, our process modeling expert, to give an overview about this topic.

Mirko: Before we get into the details of process modeling at Lufthansa Technik, can you say a few words about your process modeling experience?

Sascha: I started modeling processes at Lufthansa Technik in 2006. This was the time of the initial process modeling in the context of the rollout of IQ MOVE and I was – and I still am – the responsible process modeler for our sales and marketing as well as our strategic purchasing processes, for example. Today, I am also responsible for the development of our process modeling methodology. This includes training new process modelers and improving our editorial process itself. Continue reading “Process Modeling at Lufthansa Technik”